Primary conduit for obsolete, defective, or malfunctioning product
Summitline serves as the primary interface to the end-customer for all returns.
Perform various triages, physical and technical inspection to determine product disposition.
We manage and assure necessary inventory levels of both new and refurbished devices or product to maintain high end-user responsiveness, turn-around and end customer satisfaction.
Summitline provides accurate data management for tracking serial numbers and warranty expiration data, as well as, quality reporting metrics from triage activities and quality control analytics.
Our Reverse Logistics process is scalable and customizable for each customer.